Terms of Service

These Terms of Service ("Terms") govern your access to and use of the LinenBids website located at linenbids.com, including all public-facing pages and the logged-in application ("the Platform"), operated by LinenBids LLC, a California limited liability company ("LinenBids," "we," "us," or "our").

By accessing or using the Platform, creating an account, or clicking "I agree" when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years of age to use the Platform. The Platform is offered and available only to users located in the United States who are accessing and using the Platform solely for commercial business purposes and not for personal, family, or household purposes. By accepting these Terms, you represent and warrant that you meet all of the foregoing eligibility requirements, that you have the legal authority to bind the business on whose behalf you are using the Platform, and that you are not accessing the Platform from outside the United States. LinenBids makes no representation that the Platform is accessible or legally available outside the United States, and users who access it from outside the United States do so on their own initiative and are solely responsible for compliance with applicable local laws. If you do not meet these requirements, you must not access or use the Platform.

LinenBids is a B2B marketplace that connects businesses requiring commercial linen, uniform, and facility services ("Customers") with qualified service providers ("Providers"). We facilitate the introduction of Customers and Providers through a bid request and bidding process.

You acknowledge and agree that LinenBids is not directly involved in any transaction between Customers and Providers. LinenBids provides the Platform to facilitate introductions only. We do not provide, guarantee, or assume responsibility for any services performed by Providers, nor do we guarantee the creditworthiness or solvency of any Customer.

Any service agreement, contract, or arrangement between a Customer and Provider is solely between those parties. Acceptance of these Terms does not create any relationship of agency, partnership, or employment between you and LinenBids.

LinenBids does not offer paid or preferential placement in search results, bid notifications, or any other feature of the Platform. Provider visibility is determined solely by geographic service area, service category match, and account completeness, as applied by the Platform's matching logic.

The Platform's matching logic is provided for convenience only. LinenBids does not warrant that the matching process will surface all relevant Providers for any given bid request, produce optimal results for any Customer's particular requirements, or that any Provider identified through the matching process is suitable for the Customer's needs. LinenBids reserves the right to modify its matching methodology at any time.

You must register for an account to use the Platform. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the confidentiality of your login credentials as set forth in Section 16
• Accept responsibility for all activities under your account

LinenBids reserves the right to reject, suspend, or terminate any account at any time, with or without cause, and without prior notice.

4.1. Submitting Bid Requests

Customers may submit requests for quotation ("RFQs") describing their service needs. By submitting an RFQ, you represent that:

• The information provided is accurate and submitted in good faith
• You have a genuine need for the services described
• You have authority to engage a Provider on behalf of your business

Using the Platform and submitting RFQs is free for Customers.

4.2. Selecting a Provider

Customers are solely responsible for evaluating bids and selecting a Provider. LinenBids makes no recommendations and does not influence your selection in any way. Prior to awarding a bid, a Customer's ability to evaluate a Provider is limited to the information contained in the bid itself, including pricing, service specifications, and any terms submitted by the Provider. Provider contact information and business details beyond what appears in the bid are not accessible to Customers prior to award.

Awarding a bid constitutes a binding commitment to engage the selected Provider in good faith for the services described in the Provider's bid. Following award and payment of the Acquisition Fee (defined in Section 5.3), both parties receive each other's contact information and the Connection Window defined in Section 5.4 begins. During the Connection Window, the Customer may verify that the Provider's bid representations are accurate and consistent with the Provider's qualifications and ability to perform. If the Customer identifies a ground for complaint during the Connection Window, the Customer may file a complaint in accordance with Section 9. Except as provided in Sections 5.5 and 9, the award commitment is binding and the Acquisition Fee non-refundable.

4.3. Disclaimer Relating to Providers

Before a Provider may bid on Customer RFQs, LinenBids manually reviews and approves each Provider account. This review includes validation of the Provider's business identity by cross-referencing information submitted against known providers in the commercial linen and uniform services industry, verifying consistency of contact information against the stated business, and may include direct outreach to the Provider to confirm account details. Providers are not permitted to bid until this review is complete and the account is approved by a LinenBids administrator.

However, this review is limited to business identity validation and does not constitute verification of a Provider's licenses, certifications, insurance coverage, technical qualifications, financial condition, or ability to perform any particular scope of work. LinenBids does not guarantee the quality, reliability, timeliness, or consistency of any services performed by Providers.

LinenBids makes no representation that its account review process is comprehensive or error-free, and the review is conducted at LinenBids' sole discretion without commitment to any particular methodology or outcome. To the fullest extent permitted by law, LinenBids disclaims any and all warranties regarding:

• The accuracy or reliability of any information submitted by Providers beyond what is validated through the account review process
• The fitness of any Provider for your particular purpose or service requirements
• The outcome of any transaction between you and a Provider

You are solely responsible for conducting your own due diligence regarding a Provider's qualifications and suitability for your specific service requirements before executing a service contract or commencing service, and for all aspects of the resulting business transaction, including all payments to the Provider for services performed. To the extent the Customer identifies concerns regarding a Provider's qualifications or bid representations during the Connection Window, the Customer's sole remedy against LinenBids is to file a complaint in accordance with Section 9.

5.1. Submitting Bids

Providers may submit bids in response to Customer RFQs. By submitting a bid, you acknowledge and agree that:

• Your bid is submitted in good faith with accurate pricing and service details
• LinenBids plays no role in the Customer's method of selection
• Any terms and conditions of the service arrangement constitute a contract between you and the Customer, and do not involve or implicate LinenBids in any way

5.2. Provider Representations

By using the Platform, you represent and warrant that:

• You are authorized to provide the services you represent
• You maintain all licenses, certifications, and insurance coverages required by applicable law
• The information you provide to the Platform is accurate and not misleading
• You will perform services in accordance with applicable law and industry standards

5.3. Acquisition Fee

When a Customer awards a bid to you, you agree to pay LinenBids a one-time acquisition fee equal to 5% of the total estimated contract value (the "Acquisition Fee"). The estimated contract value is calculated as the first-year annual value (four-week bid total multiplied by 13) multiplied by the contract term in years.

The Acquisition Fee is authorized via Stripe when you click "Pay & Connect" after winning a bid. You have 72 hours from the time of award to complete payment. If payment is not completed within 72 hours, the award may be revoked, and the Customer may select a different Provider.

The Acquisition Fee covers the initial contract term only. No fee is owed upon direct renewal or extension of an existing contract between the same Customer and Provider. However, if a Customer submits a new RFQ through the Platform and the same Provider is awarded the bid, the standard Acquisition Fee applies to that new award. For the avoidance of doubt, a fee applies whenever a bid is awarded through the Platform, regardless of whether the awarded Provider previously performed services for the Customer.

5.4. Connection Window and Payment Capture

Upon successful payment authorization, both parties receive each other's contact information, and a seven-day connection window begins (the "Connection Window," the first day of which is the "Connection Date"). During this window:

• Both parties must make contact within the Connection Window and cooperate in good faith to begin the service onboarding process
• Payment is held in authorized (not captured) state. Payment capture occurs at the end of the seventh day of the Connection Window. A complaint received by LinenBids at support@linenbids.com before that time will stay the capture pending LinenBids' determination in accordance with Section 9

LinenBids discloses the following regarding Acquisition Fee payments: upon payment authorization by the Provider through Stripe, funds are reserved on the Provider's payment method in an uncaptured state and are not disbursed to LinenBids until the Connection Window has closed without a valid complaint. If a complaint is filed within the Connection Window, LinenBids may extend the hold period pending review. The complaint review process and timeline are governed by Section 9. If the Stripe authorization hold is at risk of expiring before LinenBids' determination is complete, LinenBids will notify the Provider and may require re-authorization of the payment pending resolution. LinenBids will notify both parties of its determination by email.

5.5. Refund Policy

The Acquisition Fee is non-refundable after payment capture except for fee calculation errors determined by LinenBids in accordance with Section 9 and except as required by applicable law. If a valid complaint is filed and upheld within the Connection Window in accordance with Section 9, LinenBids shall void the payment authorization prior to capture. The financial consequences of a voided authorization are as follows:

• For Providers: the Acquisition Fee authorization is cancelled and no amount is charged
• For Customers: no financial remedy applies, as Customers are not charged any fees. The remedies available to a Customer whose complaint is upheld are governed exclusively by Section 9.

5.6. Intellectual Property License

By uploading any material to the Platform (including company descriptions, logos, and service information), you grant LinenBids a non-exclusive, worldwide, royalty-free license to reproduce, use, and display such material as part of the Platform and related marketing materials.

You may use the Platform only for lawful purposes and in accordance with these Terms. All users of the Platform agree to the following standards of conduct:

• Act courteously and professionally in all interactions on or through the Platform
• Not engage in discriminatory, offensive, or harassing behavior toward other users or LinenBids staff
• Not submit fraudulent, misleading, or materially inaccurate information
• Not circumvent the Platform to avoid applicable fees (for example, using information obtained through the Platform to contact parties outside the Platform without paying the Acquisition Fee)
• Not submit reviews that are false, fraudulent, or based on experiences the reviewer did not have
• Providers must honor the pricing submitted in their bids unless there is a documented change in the scope of work agreed to by the Customer

If a user circumvents the Platform to avoid payment of the Acquisition Fee (including by using contact information, pricing data, or other information obtained through the Platform to engage a Provider or Customer outside the Platform without completing the Acquisition Fee payment process), that user agrees to pay LinenBids the applicable Acquisition Fee as liquidated damages. The parties acknowledge that the actual damages to LinenBids from circumvention would be difficult to calculate precisely, and that the Acquisition Fee represents a reasonable estimate of LinenBids' loss. This remedy is in addition to, and not in lieu of, any non-monetary relief available to LinenBids under these Terms or applicable law, including account suspension or termination and any remedies available under the Computer Fraud and Abuse Act (18 U.S.C. § 1030) ("CFAA") and applicable state computer access laws. To the extent LinenBids suffers damages beyond the Acquisition Fee (including harm to platform integrity or losses attributable to future transactions diverted from the Platform) LinenBids reserves the right to seek recovery of such additional damages, provided that the Acquisition Fee paid as liquidated damages shall be credited against any monetary award.

Information obtained through the Platform (including contact information, pricing data, service requirements, and bid details relating to other users) may be used solely for purposes of engaging in transactions facilitated by the Platform. You agree not to use Platform-derived information to solicit other users outside the Platform, to build or contribute to databases used by competing platforms or services, or for any commercial purpose unrelated to a transaction initiated through the Platform. This restriction survives termination of your account with respect to information obtained prior to termination.

Violation of this Code of Conduct may result in a warning, account suspension, or immediate termination at LinenBids' sole discretion.

6.1. Prohibited Interference with Platform

Further, you agree not to:

• Use the Platform in any way that violates any applicable federal, state, local, or international law or regulation
• Transmit or procure the sending of any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
• Impersonate or attempt to impersonate LinenBids, a LinenBids employee, another user, or any other person or entity (including by using email addresses associated with any of the foregoing)
• Engage in any other conduct that restricts or inhibits anyone's use of the Platform, or which, as determined by us, may harm LinenBids or users of the Platform, or which may expose LinenBids or users to liability
• Use the Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Platform
• Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform
• Use any device, software, or routine that interferes with the proper working of the Platform
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform
• Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack
• Otherwise attempt to interfere with the proper working of the Platform

Any access to or use of the Platform in furtherance of conduct described in this Section 6.1 is immediately unauthorized within the meaning of the CFAA and applicable state computer access laws, without requirement of prior notice or formal account termination.

The Platform may permit Customers to submit reviews and ratings of Providers following the completion of a transaction ("User Contributions"). All User Contributions must be accurate, based on the submitting user's genuine first-hand experience, and must comply with the Code of Conduct set out in Section 6. Any User Contribution you submit to the Platform will be considered non-confidential and non-proprietary. By submitting a User Contribution, you grant LinenBids and its service providers, successors, and assigns the right to use, reproduce, display, and distribute such material in connection with the operation and promotion of the Platform.

User Contributions must comply with all applicable laws and must not: be false, defamatory, harassing, or unlawfully discriminatory; infringe any intellectual property or privacy rights of any person; impersonate any person or misrepresent your identity or affiliation; or give the impression of endorsement by LinenBids or any other person or entity. You represent and warrant that your User Contribution is accurate, reflects your own experience, and complies with these Terms.

You are solely responsible for any User Contribution you submit, including its legality, accuracy, and appropriateness. LinenBids is not responsible or liable to any party for the content or accuracy of any User Contribution posted by you or any other user of the Platform.

7.1. Monitoring and Enforcement

LinenBids reserves the right, but does not assume the obligation, to monitor User Contributions and other content submitted to the Platform. LinenBids may, in its sole discretion, remove or decline to post any User Contribution for any reason, take any action with respect to User Contributions it deems necessary to protect the rights of users or third parties or to limit LinenBids' liability, and cooperate with law enforcement authorities or comply with court orders requiring disclosure of user information. You waive and hold harmless LinenBids and its service providers from any claims arising from any action taken by LinenBids during or as a consequence of such cooperation. LinenBids assumes no liability for any action or inaction regarding User Contributions submitted by any user or third party.

The information presented on or through the Platform is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Platform, or by anyone who may be informed of any of its contents.

We may update the content on the Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and we are under no obligation to update such material.

The Platform may contain links to third-party websites or services. Such links are provided for convenience only. LinenBids has no control over the content or practices of third-party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of any third-party site is subject to that site's own terms and conditions.

9.1. Filing a Complaint

If either party encounters an issue during the Connection Window, they may file a complaint with LinenBids by contacting support@linenbids.com before the end of the seventh day following the Connection Date. Complaints must be submitted in writing and describe the issue in sufficient detail for LinenBids to evaluate the claim. LinenBids will complete its review and issue a written determination to both parties within five business days of receiving a complaint.

9.2. Customer Complaints

A Customer complaint filed within the Connection Window may be upheld only on the following grounds:

• The Provider lacks a license, certification, or insurance coverage that the Provider represented holding in their bid submission or Provider profile at the time of award
• The Provider materially misrepresented their service area, capacity, or ability to perform the scope of work as described in the bid
• The Provider's bid contained a material inaccuracy as to pricing, service specifications, or contractual terms that was not apparent from the face of the bid and that the Customer could not reasonably have identified prior to award
• The Provider is unresponsive following the Connection Date

A LinenBids determination upholding a Customer complaint on grounds (a) through (c) constitutes a finding that the Provider has breached the representations and warranties in Section 5.2 and may result in account suspension or termination in accordance with Section 15, independent of the voiding of the payment authorization.

The following do not constitute valid grounds for a Customer complaint: changes in the Customer's operational requirements or budget, competitive reconsideration, concerns that were known or reasonably apparent from the bid contents prior to award, or dissatisfaction with the Provider that is not attributable to a specific misrepresentation or failure identified above.

If a Customer complaint is upheld, the Provider's payment authorization is voided in accordance with Section 5.5.

A Customer whose complaint is upheld may submit a new RFQ through the Platform. LinenBids may, at its sole discretion, take such other steps as it deems appropriate to facilitate a new match, including reopening the original RFQ. A sustained Customer complaint does not entitle the Customer to any financial remedy from LinenBids, and LinenBids' obligations to the Customer are limited to the remedies described in this Section. LinenBids reserves the right to limit or deny access to the complaint process for any Customer who LinenBids determines, in its sole discretion, has filed complaints in bad faith or in a pattern inconsistent with good faith use of the Platform, and such conduct may result in account suspension or termination in accordance with Section 15.

9.3. Provider Complaints

A Provider complaint filed within the Connection Window may be upheld on the following grounds:

• The Customer is unresponsive following the Connection Date
• The RFQ contained materially inaccurate information that was not apparent from the face of the RFQ and upon which the Provider reasonably relied in submitting their bid

If a Provider complaint is upheld, LinenBids may void the Provider's payment authorization in accordance with Section 5.5.

9.4. Fee Calculation Disputes

A Provider who disputes the calculation of an Acquisition Fee must notify LinenBids in writing at support@linenbids.com within seven days of the payment authorization, describing the basis for the dispute in sufficient detail. LinenBids will review the dispute and issue a written determination within 14 business days. Fee calculation disputes do not suspend the 72-hour payment authorization requirement in Section 5.3; a Provider must authorize payment within the required window and may seek a correction or refund of any overpayment following LinenBids' determination. LinenBids' determination regarding fee calculation disputes is final and non-appealable within the Platform.

9.5. Scope and Finality

The complaint process described in this Section applies solely to disputes regarding the Acquisition Fee payment and Connection Window and does not obligate LinenBids to resolve disputes arising from any service agreement between a Customer and Provider. Such disputes are solely between the parties involved and are governed by whatever agreement the Customer and Provider have entered into directly. LinenBids' determination regarding complaints is final and non-appealable within the Platform.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform ("Dispute") shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, except that each party retains the right to seek injunctive or equitable relief in a court of competent jurisdiction.

Class action waiver: The parties agree to arbitrate solely on an individual basis. This agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class, consolidated, or representative arbitration proceeding. The arbitral tribunal may not preside over any form of class or representative proceeding, and the AAA may not order a class arbitration.

Notwithstanding any delegation of authority to the arbitrator, the arbitrator has no power to rule on the validity or enforceability of this agreement to arbitrate solely on an individual basis; that question is reserved for a court of competent jurisdiction.

Opt-out: You may opt out of this arbitration provision by sending written notice by email to support@linenbids.com within 60 days of first accepting these Terms. Your opt-out notice must include your name, the email address associated with your account, and a clear statement that you are opting out of the arbitration provision. LinenBids will acknowledge receipt of your opt-out notice by email within seven business days. If you opt out, Disputes will be resolved exclusively in the state or federal courts located in Alameda County, California, on an individual basis. An opt-out applies to the account from which it is submitted and persists for the life of that account. Opting out of arbitration does not affect any other provision of these Terms.

This arbitration provision shall survive the termination of these Terms and your use of the Platform. If the prohibition on class arbitration is deemed invalid or unenforceable by a court of competent jurisdiction, then the entire agreement to arbitrate set forth in this Section shall be null and void, and any Dispute shall be resolved in the state or federal courts located in Alameda County, California, on an individual basis.

Notwithstanding the foregoing, nothing in this Section requires arbitration of any claim that is exempted from pre-dispute arbitration agreements under applicable federal law, including claims arising under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND LINENBIDS DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LINENBIDS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LINENBIDS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM A DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY AFFECT YOUR SYSTEMS OR DATA AS A RESULT OF YOUR USE OF THE PLATFORM OR ANY SERVICES OR CONTENT OBTAINED THROUGH IT. YOU ARE RESPONSIBLE FOR IMPLEMENTING APPROPRIATE PROCEDURES TO SATISFY YOUR OWN REQUIREMENTS FOR SECURITY AND DATA INTEGRITY. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, LINENBIDS, ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND OFFICERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF LINENBIDS AND ITS AFFILIATES, AND THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THESE TERMS, REGARDLESS OF THE FORM OF ACTION, EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO LINENBIDS IN THE 12 MONTHS PRECEDING THE CLAIM OUT OF WHICH LIABILITY AROSE, OR (B) $100.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY ARISING FROM LINENBIDS' GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

You agree to defend, indemnify, and hold harmless LinenBids, its affiliates, licensors, and service providers, and their respective members, shareholders, managers, directors, officers, employees, contractors, agents, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform
• Your breach of these Terms
• Any User Contributions you submit
• Any use of the Platform's content or services other than as expressly authorized by these Terms
• Any transaction or dispute between you and another user of the Platform, to the extent arising from or related to your own conduct, your breach of these Terms, or your interactions with such other user

The Platform and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by LinenBids, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our prior written consent.

The LinenBids name and all related names, logos, product and service names, designs, and slogans are trademarks of LinenBids or its affiliates or licensors. You must not use such marks without the prior written permission of LinenBids. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

No right, title, or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by LinenBids, its licensors, or other providers. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

14.1. Aggregated Statistics

LinenBids may monitor usage of the Platform and collect and compile anonymized, aggregated data derived from user activity on the Platform ("Aggregated Statistics"), including data related to bid requests, bidding activity, transaction volume, and platform performance. Aggregated Statistics do not identify any individual user or contain any user's confidential information. As between LinenBids and its users, all right, title, and interest in Aggregated Statistics belong solely to LinenBids. LinenBids may use Aggregated Statistics for any lawful purpose, including to improve the Platform, conduct research and analytics, and publish market insights, provided that no such publication identifies any individual user or discloses user-specific data.

14.2. Feedback

If you submit any communications or materials to LinenBids by any means (including email, support requests, or through the Platform) suggesting or recommending changes to the Platform, including new features or functionality, or any other comments or suggestions ("Feedback"), LinenBids is free to use such Feedback without restriction. You hereby assign to LinenBids all right, title, and interest in any ideas, concepts, techniques, or other intellectual property rights contained in the Feedback, and LinenBids may use Feedback for any purpose without attribution or compensation to you. LinenBids is not obligated to act on any Feedback.

LinenBids may suspend or terminate your access to the Platform at any time, in its sole discretion, with or without cause and without prior notice. Grounds for suspension or termination include, without limitation:

• Violation of these Terms or the Code of Conduct
• Repeated failure to engage in good faith following the award of a bid, including by failing to make contact or begin the service onboarding process within the Connection Window without valid cause
• Fraudulent or misleading activity
• Circumvention of Platform fees

The foregoing list is illustrative only and does not limit LinenBids' right to suspend or terminate any account for any reason or no reason.

Upon termination of your account for any reason, your right to access and use the Platform is immediately and automatically revoked. LinenBids reserves all rights and remedies available under the CFAA and applicable state computer access laws, and at law and in equity.

LinenBids may, in its sole discretion, provide the affected user with a written statement delivered to the email address on file describing the basis for a suspension or termination. LinenBids is under no obligation to disclose its reasons for any suspension or termination and may decline to do so where it determines that disclosure would compromise a fraud investigation, the integrity of the Platform, or compliance with applicable law, or for any other reason. Where LinenBids acts to prevent fraud, protect Platform integrity, or comply with applicable law, it may act immediately and is not required to provide advance notice.

A user whose account has been terminated may not register a new account or otherwise access the Platform without LinenBids' prior written consent. Any account created in circumvention of a prior termination is subject to immediate termination, and access through such an account constitutes unauthorized access within the meaning of the CFAA and applicable state computer access laws.

LinenBids reserves the right to deactivate any account that has been inactive for a period of 24 consecutive months. A user who receives a dormancy notice may reactivate their account by logging in or contacting support@linenbids.com before the deactivation date. Deactivation of a dormant account does not delete user data, which is retained in accordance with the Privacy Policy.

Termination does not relieve you of any obligations incurred prior to termination, including any unpaid fees.

You may delete your account at any time by contacting support@linenbids.com. Account deletion means deactivation of your access to the Platform. Deletion of your account does not result in immediate deletion of your personal information or transaction records, which are retained in accordance with the Privacy Policy. To request deletion of your personal information, contact privacy@linenbids.com.

15.1. Survival

The following provisions survive any termination or expiration of these Terms and continue in full force and effect: Sections 1 (with respect to representations made upon acceptance), 5.3 (with respect to any fees incurred prior to termination), 5.5, 5.6, 6 (with respect to the circumvention fee obligation and the restriction on use of Platform-derived information, each solely as to conduct occurring prior to or at the time of termination), 7 (with respect to content submitted prior to termination), 9 (with respect to complaints filed prior to termination), 10, 11, 12, 13, 14, 16, and 18. No other provisions of these Terms survive the termination or expiration of these Terms.

We reserve the right to withdraw or amend the Platform, and any service or material we provide through the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict user access, including registered user access, to the Platform.

You are responsible for both:

• Making all arrangements necessary for you to have access to the Platform; and
• Ensuring that all persons who access the Platform through your internet connection are aware of these Terms and comply with them.

To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Platform that all the information you provide is correct, current, and complete. You agree that all information you provide to register with the Platform or otherwise, including through the use of the Platform, is governed by our Privacy Policy (https://linenbids.com/privacy), and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Platform using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

Disabling a username, password, or other identifier under this Section is an operational security measure and does not constitute a suspension or termination of your account within the meaning of Section 15. Where LinenBids disables credentials as a temporary or precautionary measure, LinenBids will notify you by email to the address on file at such time as it determines it is appropriate to do so. Where credentials are disabled as part of or in connection with a suspension or termination of your account, Section 15 governs.

LinenBids strives to maintain a Platform that is accessible to users with disabilities consistent with applicable law, including the Americans with Disabilities Act and the California Unruh Civil Rights Act. If you experience difficulty accessing any feature of the Platform or require an accommodation, please contact us at support@linenbids.com and we will make reasonable efforts to assist you.

LinenBids reserves the right to modify these Terms at any time in its sole discretion. Changes are categorized as follows:

• Non-material changes—including corrections, clarifications, and updates that do not affect user rights or obligations—are effective immediately upon posting and apply to all subsequent use of the Platform. Users are encouraged to review the Terms periodically.
• Material changes—including changes to fees, dispute resolution, arbitration, the class action waiver, or any provision that meaningfully affects user rights or obligations—will be communicated by direct email notice to the email address associated with your account at least 14 days before the change takes effect. Material changes to the dispute resolution provisions in Sections 9 and 10 will not apply to any dispute for which either party had actual notice before the effective date of the change. Where practicable, LinenBids will also require affirmative acceptance of material changes upon your next login to the Platform.

Your continued use of the Platform following the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to a material change, you must stop using the Platform before the effective date of the change and may delete your account in accordance with Section 15.

18.1. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision or rule, whether of the State of California or any other jurisdiction. Subject to the arbitration provision in Section 10, you agree to the exclusive jurisdiction of the state and federal courts located in Alameda County, California.

18.2. Limitation of Time to File Claims

Any claim or cause of action arising out of or relating to these Terms or the Platform must be commenced within one year after the cause of action accrues. Any claim not brought within this period is permanently barred.

18.3. Assignment

You may not assign any of your rights or delegate any of your obligations under these Terms, whether voluntarily, involuntarily, by operation of law, or otherwise, without the prior written consent of LinenBids. Any purported assignment or delegation in violation of this provision is null and void. LinenBids may assign its rights or delegate its obligations under these Terms without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms are binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

18.4. Waiver

No waiver by LinenBids of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of LinenBids to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18.5. No Third-Party Beneficiaries

These Terms are for the sole benefit of LinenBids and you. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms, including any rights as a third-party beneficiary.

18.6. Severability

If any provision of these Terms is found to be void, unlawful, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions except as provided in Section 10 with respect to the arbitration agreement.

18.7. Force Majeure

LinenBids shall not be liable to any user, nor be deemed to have breached these Terms, for any failure or delay in performing its obligations under these Terms if and to the extent such failure or delay is caused by circumstances beyond LinenBids' reasonable control, including but not limited to acts of God, flood, fire, earthquake, epidemic, explosion, war, terrorism, invasion, riot or other civil unrest, strikes or other labor disturbances, failure or disruption of third-party infrastructure or services on which the Platform depends, or passage of law or any action taken by a governmental or public authority. Notwithstanding the foregoing, force majeure shall not excuse any obligation to make payments due under these Terms, including any Acquisition Fee authorized prior to the force majeure event.

18.8. Entire Agreement

These Terms and our Privacy Policy constitute the sole and entire agreement between you and LinenBids regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.

For questions about these Terms, contact us at support@linenbids.com.